Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

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  • Customer engagement

    Your say your future

    Your views and feedback help us to improve our day-to-day services and plan future investment.

    Customers are telling us what they think by:

    We also seek the views of our household and business customers with the help of independent research partners. This involves focus group discussions, workshop and online surveys as well as telephone or face-to-face interviews.

    In addition we engage every day with customers about our day to day service using telephone and text surveys and feedback cards.

    Look out for our customer magazine which is designed to keep you updated on how we're improving services and other news - we send it to households throughout the region.

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