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  • Your say your future small

    Making every voice heard


    Our customers are at the heart of what we do, playing a major part in helping to shape our future.

    We’re putting together our investment plan for the period 2020 to 2025, and we want to know what matters to you. That way, we can work with you to ensure we continue to meet your expectations.

    From surveys and summer shows to our online customer panel, we’re already in regular contact with people across our region who provide valuable feedback on the services we provide.

    And we’re also hearing from customers of the future through our industry-first Young People’s Panel – sixth form students whose business ideas are being discussed at board level.

    How you can participate

    We want to hear far more opinions and ideas – whether you’re a lifelong customer or new to the Wessex Water region.

    • Your Say Your Future: Tell us what matters to you by completing our online survey.

    • Come and see us: Catch up with us on town tours and at summer events across our region, where we offer advice and free devices to help you save water in your home and garden. We’ll also be visiting towns near you during the autumn to gather your views. For more information see our events page.

    • Keep us posted: You can regularly participate by joining our Have Your Say customer panel and by filling in our feedback surveys if you’ve been in touch with us.

    • Your comments: Feel free to share with us any views you have by emailing or writing to Your Say Your Future, Wessex Water, Claverton Down, Bath, BA2 7WW.

    What we’ve been up to

    Leakage consultation 1

    • Strategic direction: We’ve carried out several months of consultation to update our long-term strategic vision document.

    • Leakage research: We’ve been meeting customers to tell them how we’re tackling leakage and asking them to work with us to create a package of performance-related promises. 

    • Future proofing: It’s essential you have water and sewerage services that are reliable and you don’t face interruptions, even in the most extreme circumstances. That’s why we’ve been asking your views on how we future proof the services we provide.

     Leakage consultation 2

    Above photos: customers in the Wiltshire area working with us to develop a package of performance-related promises on leakage.

    What happens next?

    In 2018 we will submit our plans to Ofwat for the period 2020 to 2025. Once they’ve checked we have properly reflected customers’ views and we are spending money efficiently, we agree with them the bills we’re allowed to charge and the service level targets we’ll deliver in return.

    We’ll continue to keep customers informed of more detailed plans as they develop and, importantly, share how your views have been taken on board. We will do this through our customer magazine, website and social media channels.

    To ensure we’re engaging with a wide range of people and stakeholders, the independent Wessex Water Partnership has been set up to monitor and report on the delivery of all aspects of our 2015 to 2020 business plan.

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