Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

customer.services@wessexwater.co.uk
More contacts

Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

operational.enquiries@wessexwater.co.uk
More contacts
Contact us
  • Our employees

    The skills, expertise and goodwill of our employees is central to our continued success.

    Through our extensive training programme, we aim to equip our employees with the technical, leadership and management skills they require to be successful in the future.

    A particular focus on the development of our workforce continues to be on promoting diversity and opportunity to ensure the company is a great place to work for all.

    As an equal opportunies employer, we respect and value everyone’s contribution. 

    We are committed to providing an environment that supports and encourages the many skills, interests, backgrounds and experiences that people from different social groups can bring. 

    We strive to provide a workplace which is free from discrimination, harassment and bullying, and where everyone is treated with dignity and respect.

    A staff survey in 2017 revealed that 86% of employees rated us a good company to work for and 77% rated us a great place to work. 

    Training 

    We deliver training through a variety of courses including structured internal courses, toolbox talks, seminars and specialist colleges.

    In 2015-16 we delivered on average 2.5 days training for each member of staff per year.

    We have:

    • run leadership development programmes including two-day development centres for high potential employees, Institute of Leadership and Management level 5 programme and Chartered Management Institute level 7 extended diploma in strategic leadership
    • created 41 new apprentice roles, more than doubling our investment in apprentices
    • held our inaugural apprenticeship open day in March 2016 to coincide with National Apprenticeship Week - more than 120 potential apprentices visited our operations centre for our biggest ever apprenticeship drive
    • continued our focus on supporting employees with professional development through a range of professional and chartered institutes. 

    Diversity 

    We value the differences that a diverse workforce brings and are committed to creating an inclusive workplace for all employees and others who work with us as suppliers, contractors, consultants or customers.

    Promoting diversity and inclusion continues to be a key focus and we have implemented a range of diversity initiatives including:

    • the promotion of flexible working policies
    • the introduction of job share contracts
    • flexible retirement for those wishing to ease their way into it.

    We have developed and piloted a new, aspiring leaders development programme aimed at building confidence in potential leaders of the future. In 2016 we became a member of the Business Disability Forum and we continue to progress issues for our employees with disabilities.

    In March 2017, there were 2,290 employees, of whom 516 were women and 1,774 were men. There are 14 board directors of whom 11 are men and three are women, and 52 senior managers of whom 10 are women and 42 are men.

    During the last year, the number of women employees in our workforce increased to 23%, whilst in leadership roles the number of women managers increased by 2% to 18%.

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