Bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm.

customer.services@wessexwater.co.uk

Please include your customer reference number and phone number.

More contacts

Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm.

operational.enquiries@wessexwater.co.uk

Please include your customer reference number and phone number.

More contacts
Contact us
  • Contact us

    To protect our customers and staff telephone calls may be recorded. 

    Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider.

  • Billing and account enquiries

    0345 600 3 600

    Monday to Friday, 8am to 6pm. 

    Email: customer.services@wessexwater.co.uk

    For queries about: payment arrangements | metering | moving house | problems paying | high water use | Customer Care Plus

    Please include your customer reference number and/or billing address when calling or emailing. Please provide your phone number when you email us.

    BWBSL, 1 Clevedon Walk, Nailsea, Bristol BS48 1WA

    We welcome calls via the Text Relay service .

    Other billing telephone services

    The following billing numbers are automated, unmanned and available 24 hours a day.

    Pay over the phone by credit/debit card

    0345 600 1 019

    (you will need your credit/debit card and bill to hand)

    Other billing telephone services

    0345 600 6 600

    When connected press:

    1. meter option leaflet
    2. surface water drainage leaflet
    3. charges explained leaflet
    4. submit a meter reading after an estimated bill
    5. information on rateable value charging.

    Operational enquiries including water supply and sewerage

    0345 600 4 600

    Monday to Friday, 8am to 6pm, emergencies only at other times.

    Email:  operational.enquiries@wessexwater.co.uk

    For queries about: loss of supply | water quality problem | sewage flooding | blocked sewer

    We welcome calls via the Text Relay service .

    Sewage floodline  (to report flooding in a property)

    0345 850 5959

    Leakstoppers  (24 hours)

    0800 692 0692

    leakstoppers@wessexwater.co.uk

    Trade effluent queries (not related to billing) 

    trade.effluent@wessexwater.co.uk

    Careers

    To talk about a specific vacancy or if you are experiencing difficulties making an application call 01225 522552 (Monday to Thursday, 8.30am to 4.45pm & Friday, 8.30am to 4.15pm) or email  careers@wessexwater.co.uk

    Applications cannot be accepted through this email address.

    Operations centre, Bath (main office)

    01225 526000 (Monday to Friday, 8.30am to 5pm),  info@wessexwater.co.uk

    Wessex Water, Claverton Down, Bath BA2 7WW.

    More about the operations centre .

    Press office

    01225 526329,   press.office@wessexwater.co.uk

    media enquiries only

    (Monday to Friday, 8.30am to 5pm)

    0345 600 4 600 (out of hours), 

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