Bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm.                                                   

customer.services@wessexwater.co.uk
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

operational.enquiries@wessexwater.co.uk
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Contact us
  • Contact us

  • Pay your bill now

    Pay your bill online or over the phone (24 hours  and automated):

    Pay online using a debit/credit card

    0345 600 1 019

    Using either method, you will need your 13-digit payment reference number and debit/card.

    General billing enquiries

    0345 600 3 600 

    Monday to Friday, 8am to 6pm. 

    customer.services@wessexwater.co.uk

    BWBSL, 1 Clevedon Walk, Nailsea, Bristol BS48 1WA

    For queries about: your bill | payment arrangements | metering | moving house | problems paying | high water use | Customer Care Plus

    Automated billing telephone services

    Other billing telephone services

    0345 600 6 600

    When connected press :

    1. meter option leaflet
    2. surface water drainage leaflet
    3. charges explained leaflet
    4. submit a meter reading after an estimated bill
    5. information on rateable value charging.

    General water supply or sewerage enquiries

    0345 600 4 600

    Monday to Friday, 8am to 6pm, emergencies only at other times.

    operational.enquiries@wessexwater.co.uk

    For queries about: loss of supply | water quality problem | sewage flooding | blocked sewer

     

    Sewage floodline  (to report flooding in a property)

    0345 850 5959

     

    Leakstoppers  (24 hours)

    0800 692 0692

    leakstoppers@wessexwater.co.uk

     

    Trade effluent queries (not related to billing) 

    trade.effluent@wessexwater.co.uk

    Text relay service

    If you are deaf, hard of hearing or have speech difficulties, you may want to use our Text Relay service.

    To make a call from a textphone, dial 18001 and then:

    • 0345 600 3 600 for billing and account enquiries
    • 0345 600 4 600 for operational enquiries.

    To make a call from a telephone, dial 18002 and then the number you require. A Text Relay operator will join the call and act as our interpreter.

    Careers

    01225 522552 (Monday to Thursday, 8.30am to 4.45pm & Friday, 8.30am to 4.15pm) or email  careers@wessexwater.co.uk  to talk about a specific vacancy or if you are experiencing difficulties making an application.

    Applications cannot be accepted through this email address.

    Operations centre, Bath (main office)

    01225 526000 (Monday to Friday, 8.30am to 5pm) or email info@wessexwater.co.uk

    Wessex Water, Claverton Down, Bath BA2 7WW.

    More about the operations centre .

    Website technical enquiries

    Please email us with any technical queries or questions specifically relating to the website. Please do not use this email for billing or operational enquiries.

    Press office

    01225 526329, (Monday to Friday, 8.30am to 5pm) or email  press.office@wessexwater.co.uk

    0345 600 4 600 (out of hours)

    For media enquiries only

  • To protect our customers and staff telephone calls may be recorded. 

    Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider.

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