Bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm.                                           
More contacts

Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
More contacts
Contact us
  • Contact us

  • Billing and account enquiries

    0345 600 3 600 

    Monday to Friday, 8am to 6pm.

    BWBSL, 1 Clevedon Walk, Nailsea, Bristol BS48 1WA

    For queries about: payment arrangements | metering | moving house | problems paying | high water use | Customer Care Plus

    Other billing telephone services

    The following billing numbers are automated, unmanned and available 24 hours a day.

    Pay over the phone by credit/debit card

    0345 600 1 019

    (you will need your credit/debit card and bill to hand)

    Other billing telephone services

    0345 600 6 600

    When connected press:

    1. meter option leaflet
    2. surface water drainage leaflet
    3. charges explained leaflet
    4. submit a meter reading after an estimated bill
    5. information on rateable value charging.

    Operational enquiries including water supply and sewerage

    0345 600 4 600

    Monday to Friday, 8am to 6pm, emergencies only at other times.

    For queries about: loss of supply | water quality problem | sewage flooding | blocked sewer


    Sewage floodline  (to report flooding in a property)

    0345 850 5959


    Leakstoppers  (24 hours)

    0800 692 0692


    Trade effluent queries (not related to billing)

    Text relay service

    If you are deaf, hard of hearing or have speech difficulties, you may want to use our Text Relay service.

    To make a call from a textphone, dial 18001 and then:

    • 0345 600 3 600 for billing and account enquiries
    • 0345 600 4 600 for operational enquiries.

    To make a call from a telephone, dial 18002 and then the number you require. A Text Relay operator will join the call and act as our interpreter.


    01225 522552 (Monday to Thursday, 8.30am to 4.45pm & Friday, 8.30am to 4.15pm) or email  to talk about a specific vacancy or if you are experiencing difficulties making an application.

    Applications cannot be accepted through this email address.


    Please email us with any technical queries or questions specifically relating to the website. Please do not use this email for billing or operational enquiries.

    Operations centre, Bath (main office)

    01225 526000 (Monday to Friday, 8.30am to 5pm) or email

    Wessex Water, Claverton Down, Bath BA2 7WW.

    More about the operations centre .

    Press office

    01225 526329, (Monday to Friday, 8.30am to 5pm) or email

    0345 600 4 600 (out of hours)

    For media enquiries only

  • To protect our customers and staff telephone calls may be recorded. 

    Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider.

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