Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

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  • Welcome!

    If you are new to us, welcome to Wessex Water!

    Setting up your account

    So that we can set up your account, please complete our:

    Moving home form

    Information you will need to tell us includes:

    • the date you moved in
    • your new address
    • your initial meter reading if you are moving into a metered property*.

    * If you are unable to obtain a reading, please contact us to arrange a meter reader to visit. We will read the meter on the weekday you move provided you give us five working days’ notice.

    Paying your bill

    Once we have set up your account you might want to make life easier by:

    • signing up to eBilling so you can view and pay your bill online
    • paying your bill by Direct Debit - you can spread the cost over the year depending on whether your property is metered or unmetered.

    Now you've moved in

    Here are five things to consider doing after you have moved into your new home:

    Change of occupancy

    From October 2016 we aim to install a water meter on properties which are currently unmetered when there is a change of occupier following a property sale or a new tenancy.

    Other advice

    You will find lots of useful tips and information in our Help and advice section but if you need further help, contact us.

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