Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
You will pay for water and sewerage services in one of two ways - metered or unmetered:
The above bill* shows a customer who receives their water and sewerage services from us. If your water is supplied by Bristol Water and you receive sewerage services from us, you will receive a joint bill* like the one below.
If you receive your water from Bournemouth Water or Cholderton and District Water Company you will receive two bills: one for your water supply and another from us for your sewerage services.
* your bill from Wessex Water and/or Bristol Water will be sent to you by Bristol Wessex Billing Services Ltd (BWBSL), a joint venture company owned by both companies. This joint arrangement relates to billing and payments only.