Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
Call us immediately:
If the caller is not genuine we would advise you to call the police.
If possible, check with your neighbours to see if they are affected too.
If you are the only one affected, it may be an internal plumbing problem.
If not, please call us and we will investigate.
To report a public or private leak, call Leakstoppers free:
We offer a free leak repairs on private service pipes.
If possible, check if your neighbours' properties are also affected. If so, please call us and we will investigate:
If yours is the only property affected, it may be an
internal plumbing problem
. In cold weather it is possible that your
pipes may have frozen
Please call us to report the incident immediately:
A crew will attend as soon as possible to help you. In the meantime, avoid contact with sewage wherever possible.
We will try to determine who is responsible for the sewer.
If it is our responsibility, we will attend and clear the blockage free of charge.
If it is a private sewer, we may be able to help or you could use a private contractor.
Call us as soon as possible:
If the pollution is not sewage related, please call the
To report it, call us:
We will check our records and if it is our responsibility we will attend and arrange a repair or replacement.