Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
To check whether your home is metered look at your bill where you will find a meter serial number in the top right hand side below your customer number. If you don't have a bill to hand or haven't moved in yet, please
If you have a meter, you will find it near the boundary of your property, either in the front garden or the pavement outside. It's usually inside an underground chamber, connected to your water supply pipe at the bottom of the chamber and covered with a lid marked 'water'.
Sometimes we put meters inside properties - under the sink or near the stop tap. If you live in a flat or apartment your water meter and our stop tap might be in a cabinet inside the building or in an underground chamber outside. Your meter should be marked with your flat number.
If you are checking your meter during the winter or when it's wet, don't worry if there is water in the chamber as it just shows the level of groundwater. However, if you see water moving or flowing into the chamber or if water is there when it's dry, there may be a leak.
We recommend that you read your meter regularly because it can help you to keep an eye on your water use and find out if you have a leak which could affect the size of your bill.
Taking a meter reading is simple.
Your meter should look like the one above. The following tips will help you to read the meter correctly:
We aim to read your meter every six months. If we send you an estimated bill, you can give us an actual meter reading.
Send us a meter reading
Call us on 0345 600 3 600 (Monday to Friday, 8am to 6pm) if you have a problem reading your meter.
For customers with additional needs and the elderly, we offer extra free meter readings subject to a maximum of four per year.