Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
If you live in an area which lacks public mains drainage, you can ask us to consider providing a new sewerage system.
Applications are accepted from parish and district councils or groups of householders and are often a result of the Environment Agency identifying pollution problems.
We will investigate if a scheme is viable and will carry out an economic assessment to compare private options to public solutions. If it is viable, we will confirm when it could proceed.
If a scheme is not viable, we can advise on alternative options.
Before making an application, please have an initial discussion with our regional engineers who deal with first time sewerage enquiries.