Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
To connect to our public sewer, you need to make an application to us. We will check and approve it, or will give you further information if your proposals need more technical design.
If you are connecting a pumped rising main, we will need extra details to check the potential septicity impact on our system.
A pumped rising main needs a break chamber to slow the flow before the connection point to our public sewer.
We require all contractors and their employees to obtain a permit card prior to working in a confined space on our assets. Most of our manholes are classed as confined spaces, and we have a restricted operations policy which applies to our staff and contractors.
Contractors can apply to be included on our suitable contractors list. Contact our sewer protection team for details.