Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

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  • Landlords

    Register for Landlord Tap

    If you're a landlord renting out property you can let us know about any changes by registering for Landlord Tap, a free and secure national web portal.
    Landlord TAP enables you to let us know who is responsible for the payment of water and/or sewerage charges for your tenanted properties.
    Once registered with Landlord Tap, you can use the portal to:
    •         tell us about changes to tenant details, including changes of tenancy
    •         let us know when a property becomes empty
    •         inform us if you sell or stop managing a property
    •         add new properties to your portfolio.
    All the changes you make using Landlord Tap are tracked using a unique reference number and a dedicated helpdesk is on hand if you have any queries.
    If your properties are metered you’ll find meter details, serial numbers and locations for your metered properties are shown in the portal.

    Landlord Tap logo

    Landlord Tap is now used successfully by thousands of landlords across England – you can experience the benefits yourself by registering today.
    Once your registration is confirmed, you can add all your property and tenancy details securely online.  A bulk upload is available if you have a large property portfolio.
    Landlord Tap is an indispensable and exciting new utilities portal,” Association of Residential Letting Agents

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