Contact us
Emergencies and operational problems
For operational and general enquiries about your water and sewerage services including emergency problems.
Telephone: 0845 600 4 600
Minicom: 0845 730 0 619
Text telephone for those with impaired hearing
(8am to 6pm, Monday to Friday, emergency service at other times)
If your property is flooded with sewage, call our Sewage Floodline.
Telephone: 0845 850 5959 (24 hours)
For operational emergencies and enquiries please email: operational.enquiries@wessexwater.co.uk
Billing and customer services
For all billing related enquiries.
Wessex Water, 1 Clevedon Walk, Nailsea, Bristol BS48 1WW
Telephone: 0845 600 3 600 (8am to 6pm, Monday to Friday)
Minicom: 0845 6 056 585
Text telephone for those with impaired hearing
email: customer.services@wessexwater.co.uk
Please include your customer reference number and/or billing address in all contact to us.
Automated telephone services
All lines are automated and available 24 hours a day.
Leaflet requests
Surface water drainage: 0845 601 5 982
Meter option: 0845 601 5 983
Charges explained: 0845 606 6 271
Information
Listen to our talking leaflet explaining rateable value: 0845 606 6 269
Other
Estimated meter reading? Leave your actual reading: 0845 850 0 018
Make a debit/credit card bill payment: 0845 600 1 019
Leakstoppers
If you spot a leak contact our leakstoppers number:
Telephone: 0800 692 0 692 (24 hours) or email: leakstoppers@wessexwater.co.uk
Public relations
For enquiries regarding our education service and the press office.
Public relations, Wessex Water, Claverton Down, Bath BA2 7WW
Telephone: 01225 526 000 (8.30am to 5.30pm, Monday to Thursday, 8.30am to 5pm on Friday)
During out of office hours, contact can be made via our control room on: 0845 600 4 600
Email: info@wessexwater.co.uk (Please note that this email address should NOT be used for operational or billing enquiries).
Operations centre
For general enquiries relating to the company including chairman and directors, engineering services, finance, human resources and information services.
Wessex Water, Claverton Down, Bath BA2 7WW
Telephone: 01225 526 000 (8am to 5.30pm, Monday to Friday)
Facsimile: 01225 528 000
Email: info@wessexwater.co.uk (Please note that this email address should NOT be used for operational or billing enquiries).
Directions to the Operations centre can be found here
Our registered office address is:
Wessex Water,
Claverton Down Road,
Bath
BA2 7WW
Our company registration number is: 2366633
Telephone calls may be recorded to monitor quality standards.