Skip Navigation

Wessex Water would like to use cookies on your computer to help make this website work better for you. One of the cookies we use is essential for parts of the site to operate and has already been set. You may delete and block all cookies from this site, but doing this will mean that parts of the site will not work. To find out more about the cookies we use and how to delete them, see our cookie notice.
I accept cookies from this site

You are here: Home > About us


Contact us

Questions about your bill
Payment arrangements | Metering | Moving house | Problems paying | High consumption | Customer care plus

0845 600 3 600 (Mon-Fri, 8am to 6pm) or email

BWBSL, 1 Clevedon Walk, Nailsea, Bristol BS48 1WA.
Minicom 0845 605 6 585
Please include your customer reference number and/or billing address when calling or emailing.
We may contact you by telephone in response to your email to discuss your query.
Please provide your phone number when you contact us.
Other phone lines (automated, unmanned, 24 hours per day)
Credit/debit card payment - 0845 600 1 019
More on rateable value - 0845 606 6 269
Tell us your meter reading - 0845 850 0 018

Leaflet requests:
Charges explained - 0845 606 6 271
Surface water drainage - 0845 601 5 982
Meter options - 0845 601 5 983

Sembcorp Water customers - 01202 590059
Questions about your water supply and sewerage
Loss of supply | Water quality problem | Sewage flooding | Trade effluent

0845 600 4 600 (Mon-Fri, 8am to 6pm, emergency service at other times) or email
For trade effluent queries not related to billing email
Minicom 0845 730 0 619
Other phone lines
Sewage floodline (in a property) - 0845 850 5959
Leakstoppers - 0800 692 0692 (24 hours)
To talk about a specific vacancy or if you are experiencing difficulties making an application  call 01225 522552 (Mon-Fri) or email
(8.30am-4.45pm, Mon-Thu & 8.30am - 4.15pm, Friday)
Applications cannot be accepted through this method.
Operations centre, Bath (main office)
01225 526 000
(8.30am to 5pm, Monday to Friday)
Wessex Water, Claverton Down, Bath BA2 7WW, how to find us
Press office
01225 526 329 - media enquiries only
(8.30am to 5pm, Monday to Friday)
0845 600 4 600 (out of hours)

Our company registration number is 2366633. Call charges will vary depending on your telephone service provider. Calls may be recorded for training.


email this to a friend Email this to a friend

Billing call centre
Our billing centre is open Mon-Fri 8am-6pm
do you need help or advise
Ask Lynn
Ask Lynn a question





green trees Please consider the environment before printing this page printer friendly pagePrinter friendly page