Skip Navigation

Wessex Water would like to use cookies on your computer to help make this website work better for you. One of the cookies we use is essential for parts of the site to operate and has already been set. You may delete and block all cookies from this site, but doing this will mean that parts of the site will not work. To find out more about the cookies we use and how to delete them, see our cookie notice.
I accept cookies from this site

You are here: Home > About us


Contact us

Payment arrangements | Metering | Moving house | Problems paying | High consumption | Customer Care Plus

Your bill

0345 600 3 600

Mon-Fri, 8am to 6pm.


Please include your customer reference number and/or billing address when calling or emailing. Please provide your phone number when you email us.

BWBSL, 1 Clevedon Walk, Nailsea, Bristol BS48 1WA.

We welcome calls via the Text Relay service.

Other billing contacts (automated, unmanned, 24 hours per day)
Credit/debit card payment 0345 600 1 019
More on rateable value 0345 606 6 269
Tell us your meter reading 0345 850 0 018
Leaflet requests
Charges explained 0345 606 6 271
Surface water drainage 0345 601 5 982
Meter options 0345 601 5 983

Loss of supply | Water quality problem | Sewage flooding | Trade effluent

Water supply and sewerage

0345 600 4 600

Mon-Fri, 8am to 6pm, emergency service at other times.



We welcome calls via the Text Relay service.

Other contacts
Trade effluent queries not related to billing
Sewage floodline (in a property) 0345 850 5959
Leakstoppers 0800 692 0692 (24 hours),

Other numbers

Sembcorp Bournemouth Water customers

01202 590059  


To talk about a specific vacancy or if you are experiencing difficulties making an application  call 01225 522552 (Mon-Fri) or email
(8.30am-4.45pm, Mon-Thu & 8.30am - 4.15pm, Friday)
Applications cannot be accepted through this method.

Operations centre, Bath (main office)

01225 526 000 (8.30am to 5pm, Monday to Friday)
Wessex Water, Claverton Down, Bath BA2 7WW
how to find us

Press office

01225 526 329 - media enquiries only
(8.30am to 5pm, Monday to Friday)
0345 600 4 600 (out of hours)

Our company registration number is 2366633. Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider. To protect our customers and staff telephone calls may be recorded.

do you need help or advise
Ask Lynn
Ask Lynn a question





green trees Please consider the environment before printing this page printer friendly pagePrinter friendly page