Contact us

Contact us

Billing enquiry

If you have a question about your bill, your account or want to tell us that you are moving.

Monday to Friday, 8am to 8pm*, Saturday, 8am - 2pm (for non-household billing enquiries, please contact your retailer).

*not including bank holidays

Make an enquiry

Call 0345 600 3 600

Water supply and sewerage enquiry

If you have a question about or an issue with your water supply or sewerage.

Monday to Friday, 8am to 6pm* (emergencies only at other times)

*not including bank holidays

Report a problem | Make an enquiry

Call 0345 600 4 600

Customer engagement

Help us to shape the future

For more information on other contact numbers, please see below:

We may record telephone calls to our contact centres for quality, security and training purposes.

Calls to 0345 numbers usually cost the same as standard UK landline numbers. Please check with your telephone service provider.