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Wessex Water Promise

Our promise to customers

As a Wessex Water customer, we believe you are not only entitled to a high level of service, but also to courtesy and consideration in your dealings with us.

All water companies are required by law to maintain certain minimum guaranteed standards.

Wessex Water is committed to going significantly further than this, aiming to offer you one of the best overall guarantees in the industry.

The Wessex Water Promise sets out these higher standards which we aim to meet. All of our guarantees are underpinned with a 'no quibble' promise, and compensation payments that are among the highest in the water industry.

The information about the Wessex Water Promise is intended to serve simply as a general guide to the guarantees we offer and does not attempt to set out in full all our legal obligations to you.

Our guarantees do not apply if we are prevented from meeting our standards as a result of the actions of a third party or exceptional circumstances, such as severe weather or industrial action.

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