Enquiries and complaints
We believe customers are entitled to a high level of service from us. However, we want to hear from you if you are disappointed with the service you receive from us.
Our Codes of practice for enquiries and complaints for both billing and operational matters sets out how we deal with your enquiry or complaint - it explains how your complaint will be dealt with at each stage and what you can do if you are not happy with the response given.
Our code of practice for leakage gives information about our free leak repair service and the allowances available to you if you are a metered customer and experience a leak in their pipework.
Our code of practice for debt recovery sets out how we can help and what will happen if you are unable to or do not pay your bill on time.
Wessex Water code of practice for the exercise of pipelaying powers on private land is our code of practice, prepared under section 182 of the Water Industry Act 1991 (the Act) and has the approval of the Secretary of State. It sets out good practice with regard to our powers and duties when we lay or carry out work on pipes in private land, or do work to prevent contamination of the water in our waterworks.