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All water companies are required by law to maintain certain minimum guaranteed standards with their customers.

The Wessex Water promise sets out even higher standards which we aim to meet through a high level of service and courtesy and consideration in your dealings with us.

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Our code of practice outlines how we deal with your billing and operational enquiries and complaints while we also provide advice on our charges and bogus callers.

And for customers who need extra consideration, such as those with visual and hearing needs, we offer a number of services through Customer Care Plus.


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We believe customers are entitled to a high level of service from us.
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