Problems paying your bill
If you face problems paying your bill, we can help – contact us as soon as possible on 0845 600 3 600 (Monday to Friday, 8am to 6pm).
We might be able to help by:
- offering you a flexible payment option
- deducting payments directly from your benefits under the Water Direct scheme
- putting you on Restart or Restart Plus, our schemes to help those in debt get back on track
- checking to see whether you are entitled to WaterSure (formerly social tariff)
- putting you on Assist, our tariff for customers in extreme financial difficulty.
For free, independent and confidential advice, call your local Citizens Advice Bureau.
Pension Credit
If you are aged 60 and over and live in the UK, subject to your income, you may be able to apply for pension credit.
You can also apply for pension credit if you are part of a couple, subject to your income.
Also, if you or your partner are 65 or over you may be rewarded for saving for your retirement.
Pension credits may also be available to people who are severely disabled, or for people who care for someone who is severely disabled. People who have certain housing costs, eg, mortgage interest payments may also be eligible.
For more information and to apply, call The Pension Service on freephone 0800 991 234 (textphone 0800 169 0133) or visit PensionCredit