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Customer Care Plus

If you have special requirements due to your age, ill health or a disability, register for our Customer Care Plus scheme so that we can take your needs into account.

These include:

  • bills and leaflets in braille, large print or a language other than English
  • a security password system to protect against bogus callers
  • extra assistance in the event of water supply interruptions.

Use this form to apply for our range of services.

Before you get started you will need
• Your address
Your customer number
• The contact details of your friend or relative (if applicable)
Your application process
Step 1: Enter your personal details
Step 2: Enter your billing details
Step 3: Tell us about your needs
Step 4: Tell us more about how we can help you
Step 5: Enter details of your friend or relative (if applicable)
Step 6: Review your details before final submission

Register for Customer Care Plus

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do you need help or advise
Ask Lynn
Ask Lynn a question

 
 
 
 

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Emergencies and operational problems

0845 600 4 600

Billing and customer services

0845 600 3 600

Leakstoppers

0800 692 0692

Trade effluent services

0845 600 4 600

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