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Medical needs

If you use dialysis equipment or have a special need for water, we will try to plan our operations and any planned water supply interruptions around your needs.

In the event of an unplanned interruption, we will contact you to advise how long the interruption will last.

We can also take extra care with customers with specific health, family and other special needs to ensure that they have a water supply during such times.

If you need to stay in hospital for a long period of time, we can redirect your bills to a nominated friend, relative or carer.

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Customer care plus - bed
If you are in hospital for a long time, we can redirect your bills to a nominated friend, relative or carer.
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