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Business promise

Our promise to you

We are committed to delivering a high level of service to all our industrial and commercial customers.

We make these four simple promises:

  • to deliver high standards of service at all times
  • to put things right as quickly as possible
  • to compensate you if we do not respond quickly
  • to offer a range of cost reflective and innovative tariffs.

The Wessex Water Business Promise is underpinned with a 'no quibble' guarantee and compensation payments that are among the highest in the industry.

We recognise that some of our commercial and business customers rely heavily on water services. For these customers we offer enhanced service guarantees.


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Business customers
We can offer advice on issues such as water efficiency and leakage.
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