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Enquiries and complaints for business

We believe you are entitled to a high level of service from us. However, we want to hear from you if you are disappointed with the service you receive.

Our code of practice for enquiries and complaints for both billing and operational matters sets out how we deal with your enquiry or complaint - it explains how your complaint will be dealt with at each stage and what you can do if you are not happy with the response given.

We are committed to reducing leakage and promoting efficient water use. We want to enable our customers to detect and repair leaks as quickly as possible. Our code of practice for commercial leakage sets out our approach.

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