Your business is important to us
Whether your business is a small corner shop in a rural village or a major foods manufacturer in a bustling city your business is important to us.
At Wessex Water we are passionate about all our business customers and the quality of service we offer.
We are constantly striving to improve our service and we are pleased that over the last five years we have been independently recognised by the industry regulator Ofwat as one of the most efficient water and wastewater utility companies.
Quality of water
The water supplied by Wessex Water is among the best in Europe. Every year we take over 80,000 samples of drinking water and carry out over a million purity tests. The Drinking Water Inspectorate (DWI) have confirmed a 99.9% compliance in meeting European and UK standards for drinking water quality - one of the most stringent sets of criteria in the world.
For more information about the quality of water in your area, a report is available on request.
Commitment to our customers
Our commitment to our customers is demonstrated by our business promise to our customers which is one of the best in the industry.
We are committed to the ongoing development of innovative cost reflective tariffs which offer greater value to our customers.
We are committed to helping our customers in the speedy and responsible repair of leaks.
We are committed to the quick and efficient resolution of billing queries.
We are committed to the continuous improvement of our quality of service offering.
Improving our quality of service offering
Our delivery of high quality, environmentally sustainable, cost effective water supply and sanitation services are central to our business.
However we recognise that improving the quality of service requires an understanding and recognition that all our customers are different. Different companies have different needs and require different solutions.
As part of our commitment to continuous improvement we have progressively sought to engage with our customers to help them realise the most cost effective and sustainable solutions for their business.
Through newsletters, publications, workshop seminars, water home checks, environmental awards, visits, investment in new technology and the use of the internet we have an ongoing commitment to helping schools, hospitals, small business, large business and multiple site organisation realise the best solutions for their business.
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