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About your bill

Please note: our email address for billing enquiries is

Our customers pay for water and sewerage services based on metered or unmetered charges.

Bill example joint

Metered charges use the volume of water you consume and are measured by a meter on your property.

Unmetered charges use the rateable value of your property and not the amount of water you use.

They’re different for each property and we are required by law to use rateable values last set by the valuation officer of the Inland Revenue on 31 March 1990.

Calculate how much money you could save on a meter or apply now to switch over for free.

If you decide to have a water meter installed and find it to be more expensive, you can switch back at no extra cost.

Your bill explained

Our joint venture with Bristol Water enables us to provide one bill rather than two for customers who receive their water supply from Bristol Water and sewerage services from us.

Help answer questions about your bill, where your money goes and information about the services we provide:


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Billing call centre
Our billing centre is open Mon-Fri 8am-6pm

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