Customers

Direct Debit application

If you're an unmetered customer you can set your bill to be paid automatically in full (around 1 May), half yearly or by ten instalments.

If you're a metered customer you can set up your bill to be paid automatically half yearly or by 12 monthly instalments.

You can set up a Direct Debit by calling us on 0845 600 3 600. Please have your bank account details and ten-digit account number to hand (found at the top of your bill).

Direct Debit Guarantee

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit, Bristol Wessex Billing Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Bristol Wessex Billing Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit, by Bristol Wessex Billing Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society – If you receive a refund you are not entitled to, you must pay it back when Bristol Wessex Billing Services Ltd asks you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.

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Setting up a Direct Debit makes paying your bill easier - and you can spread your payments over the year.