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Direct Debit application

If you're an unmetered customer you can set your bill to be paid automatically in full (around 1 May), half yearly or by ten instalments.

If you're a metered customer you can set up your bill to be paid automatically half yearly or by 12 monthly instalments.

Before you get started you will need
• Your address
• The name and address of your bank/building society 
• Your bank/building society account number and sort code

You can set up a Direct Debit by calling us on 0345 600 3 600. Please have your bank account details and ten-digit account number to hand (found at the top of your bill).

Direct Debit - unmetered

Direct Debit - metered

Direct Debit Guarantee

This Guarantee is offered by all banks and building societies that accept instructions to pay Direct Debits.

If there are any changes to the amount, date or frequency of your Direct Debit, Bristol Wessex Billing Services Ltd will notify you 10 working days in advance of your account being debited or as otherwise agreed. If you request Bristol Wessex Billing Services Ltd to collect a payment, confirmation of the amount and date will be given to you at the time of the request.

If an error is made in the payment of your Direct Debit, by Bristol Wessex Billing Services Ltd or your bank or building society, you are entitled to a full and immediate refund of the amount paid from your bank or building society – If you receive a refund you are not entitled to, you must pay it back when Bristol Wessex Billing Services Ltd asks you to.

You can cancel a Direct Debit at any time by simply contacting your bank or building society. Written confirmation may be required. Please also notify us.


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Direct Debit
Setting up a Direct Debit makes paying your bill easier - and you can spread your payments over the year.
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Facts and figures

We serve an area of around 10,000 square kilometres.

We supply 1.3 million people with around 285 million litres of water a day.

We treat 481 million litres of sewage from 2.7 million customers a day.

YTL Power International of Kuala Lumpur acquired Wessex Water in May 2002.

The water industry regulator Ofwat recognised us as the best water and sewerage company in England and Wales (2009-10).

Wessex Water employs 1,985 people.



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