Customers

Locating your meter

Usually the meter will be fitted outside your home close to the boundary of your property such as in the front garden or pavement.

The meter normally sits inside an underground chamber and is connected to your water supply pipe at the bottom of this chamber. You will find a lid normally marked ‘water’ covering the chamber.

In some circumstances, a meter may have been fitted inside your property. It is usually fitted under the sink or near the stop tap.

If you live in a flat or apartment your water meter and our stop tap may be in a cabinet inside the building or in an underground chamber outside.

Your meter should be marked with your flat number. Generally speaking, don’t worry if you see some water in the chamber when you read the meter. This is likely to be rainwater.

However, if you do find water in the chamber after a prolonged dry spell and your water usage is high, it may be the sign of a leak.

Access

Once you have located your meter, lift the outer lid using a flat-headed screwdriver (internal meters do not have a lid). If there is a polystyrene cover remove this and pull up the inner meter lid, if fitted, to view the meter face.

Each water meter has its own unique serial number which is shown on the second page of your metered bill in the top right hand corner.

Please make sure you have located the correct meter by checking that the meter serial number matches the one shown on your bill.

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A meter will normally be fitted in a small underground chamber between your property and the highway.