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0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
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  • On the road to get your views

    We are holding our biggest ever public consultation to find out what you think about the services we provide and where our priorities should be in the future.

    We want to know what you think of our plans for 2020 to 2025 and are visiting a town near you over the next few weeks.

    We will be meeting customers and asking for their views as well as giving away shopping vouchers at the following venues:

    • Shires shopping centre in Trowbridge on Tuesday 24 April
    • Sovereign Shopping Centre in Weston-super-Mare on Thursday 26 April
    • Dolphin Shopping Centre in Poole on Tuesday 1 May
    • Taunton's Orchard Shopping Centre on Thursday 3 May. 

    When we visit these towns, we want to hear customers' thoughts on what would work best for them when it comes to future water bill changes.

    Our focus is on our investment plans up to 2025, setting out where we should be investing to improve and safeguard those services for customers and also to protect the environment.

    If you don't get a chance to meet us when we visit the above towns, don't worry because you can still tell us what you think by completing our online survey.

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