Appointing someone to manage your account

You may need to appoint someone to manage your financial affairs including your water and/or sewerage account.

A serious illness or living abroad are just two of the reasons why you might need to appoint someone.

Your options

There are three different options and the one you choose will depend on your needs and circumstances.

A nominee

If you register with Priority Services you can appoint someone to deal with your water and/or sewerage account.

Lasting power of attorney (LPA)

This gives someone legal authority to manage your finances. For more information visit the Office of the Public Guardian website.

Deputyship

If you do not have an LPA but can no longer manage your financial affairs, the court of protection can appoint a deputy. Find out more at the Office of the Public Guardian website.

Contacting us

If or when you have an attorney or deputy appointed, they can manage your water and/or sewerage account provided we have received a copy of the documentation issued by the Office of Public Guardianship.

Please send a copy of the original document to customer.services@wessexwater.co.uk or by post to: Wessex Water, 1 Clevedon Walk, Nailsea, Bristol BS48 1WA

If you have created an online account for the lasting power of attorney we can access these details online if you provide the unique code when you contact us.

Do not send original copies as we cannot guarantee safe return. 

Please note we do not need to see documents if you would like to make a payment on behalf of a customer. You need their name and account reference number only.

Managing the account of a missing person

If a family member or friend is missing and you need to manage their financial affairs in their absence, you can apply for a Guardianship Order.

Find out more about managing a missing person's finances and property.

Let us know about a Guardianship Order

If you have a Guardianship Order in place and want to manage the missing person’s water and/or sewerage account, please send a copy of the original document issued by the Office of the Public Guardian.

Please send a copy via the link in make an enquiry or by post to: Wessex Water, 1 Clevedon Walk, Nailsea, Bristol BS48 1WA.

Do not send original copies as we cannot guarantee safe return.