Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

customer.services@wessexwater.co.uk
More contacts

Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

operational.enquiries@wessexwater.co.uk
More contacts
Contact us
  • Affordability

    Our bills represents less than 1.5% of average household expenditure which is affordable for the great majority of our customers.

    For those on low incomes, our tailored assistance programme (tap) is able to offer support to meet their own financial circumstances.

    Working closely with debt advisers, we're now helping more than 27,000 customers to pay ongoing charges and repay debt while offering practical help to reduce water and energy bills - this represents a 28% increase over the year.

    Around 10,000 customers are in receipt of our main social tariff Assist which offers discounts of up to 90% off water charges for those in the greatest financial hardship.

    Under the guidance of our expert affordability advisory group, we introduced a discount of around 20% for pensioners on the lowest incomes - 3,000 people are now receiving this discount.

    We liaise with a growing number of community based organisations outside the debt advice sector and geographical mapping helps us engage with customers who are typically much harder to reach and likely to be some of the most vulnerable. In 2016-17 we launched five new projects in hard to reach areas such as deprived housing estates.

    We continue to support financial capability and money management projects in our communities, funding a further four in 2016-17 through our Money Matters awards.

    Money Matters

    Our Money Matters scheme makes awards to organisations running community-based projects to improve financial knowledge and money management involving schoolchildren and vulnerable customers.

    If you represent a debt advice agency, school or community organisation or have a financial capability or money management project in need of funding, you could apply for a grant of up to £10,000.

    Through our Money Matters awards scheme - part of our tap assistance programme - we want to help people to understand financial matters and take effective decisions regarding money

    Applications are considered by a panel of experts and grants are awarded in January and July. For more information and to apply, download our leaflet (see related downloads)

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