Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
If you are a Wessex Water and/or Bristol Water customer, you can let us know you are moving home using our online form:
Moving home form
Information you'll need when completing the form includes:
If a different company supplies your water, please contact that company to advise them of your change of address.
Learn how to find and read your meter. If you are unable to obtain a reading, please contact us to arrange a meter reader to visit. We will read the meter on the weekday you move provided you give us five working days’ notice.
From October 2016 we aim to install a water meter on properties which are currently unmetered when there is a change of occupier following a property sale or a new tenancy.