Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
Since April 2017 businesses and other non-household customers have been able to choose their water and sewerage retailer. This was driven by a government initiative called
Open Water to encourage competition in the water industry as well as better, more tailored services for non-household customers. It has created the largest water market in the world and has been the biggest change to the UK water industry since privatisation.
We and other water companies are wholesalers for non-household customers in our region and will continue to supply them with same water as well as take away and treat their waste. Meanwhile retailers have entered the market and compete for these customers.
Like most other water companies, we have set up our own retailer alongside Bristol Water called
water2business. If you are a non-household customer in our region then your account will have been automatically be transferred to water2business on 1 April 2017 and you will notice that your bills will be sent from them.
Following this, you will be entitled to switch to a different retailer at any time for free.
To make sure you get the best option for your business or non-household property, we would recommend you take the time to identify what you want from your water and sewerage provider and review your current usage, bills and meter readings.
Day-to-day operational enquiries will be managed by your retailer, however we will communicate with you directly during an emergency or operational incident.