Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

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  • Discount for customers receiving pension credit

    If you receive Pension Credit or the state pension is your only income, we may be able to offer you a discount of around 20% off your bill if we provide you with water and/or sewerage services.

    To apply, all adults in your household must be in receipt of Pension Credit or have the state pension as their only income.

      To apply for this discount, you will need: 

      • your date of birth and National Insurance number
      • a copy of your evidence of your entitlement to pension credit to support your application
      • a copy of your bank statement showing the state pension as your only income. 

      For any queries about completing the form call 0345 600 3 600 (Monday to Friday, 8am to 6pm) or email 

      Apply for a pension credit discount


      Download and return a copy of the form.

      Apply for a pension credit discount (PDF application form)

      If you are unsure whether you receive pension credit or if you need to obtain a letter as proof of your entitlement, please contact the pension centre on 0345 606 0265 or visit to look up your nearest branch. Your local Age UK may also be able to check if you’re entitled to Pension Credit. 

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