Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
Monday to Friday, 8am to 6pm (emergencies only at other times)
Help us to shape the future
We aim to provide you with the highest levels of service and give you the best possible experience when dealing with us.
We are required by law to maintain certain standards and we aim to go beyond these by offering you one of the best overall guarantees in the industry.
The Wessex Water Promise sets out the standards which we aim to meet. All of our guarantees are underpinned with a 'no quibble' promise and compensation payments that are among the highest in the water industry.
To find out more about our promise please download the relevant leaflet in related documents opposite or visit the sections below:
The information about the Wessex Water Promise is intended to serve simply as a general guide to the guarantees we offer and does not attempt to set out in full all our legal obligations to you.
Our guarantees do not apply if we are prevented from meeting our standards as a result of the actions of a third party or exceptional circumstances, such as severe weather or industrial action.