Publications

A guide to how Wessex Water can help customers having difficulty paying their bills. (188kb)

A guide to how Wessex Water can help customers having difficulty paying their bills. (208kb) 

Unaudited results figures for the year to 31 March 2009. 

Unaudited results figures for the year to 31 March 2009.

The annual review of Wessex Water's business in 2008. (3.8MB)

Announcement of the company's unaudited results for the year to 31 March 2008. (120kb)

A summary of Wessex Water's financial and service performance during 2008. (59kb)

The annual review of Wessex Water's business in 2009. (964k) 

This year Wessex Water has not only achieved the highest levels of quality, compliance and customer service, but also been recognised as the best water and sewerage company in England and Wales.

The company's performance during 2010-11.

An application form to apply for an allowance for service water drainage. (39KB)

A report on the 2006 geomorphical assessment of the river Wyle as part of Wessex Water's low flow investigations. (2.7MB)

A leaflet outlining the proposed wind power project at Bristol sewage treatment works. (144kb)

Wessex Water's plan for becoming a truly sustainable water company. (271kb)

A summary of phase 2 of the Wessex Water's plan for becoming a sustainable water company. (440kb)

A public notice advising customers to boil tap water before use. (245kb)

 

An overview of Wessex Water's carbon management strategy. (20kb)

A leaflet explaining about our catchment management programme including case studies and testimonials.

This leaflet aims to give you an accurate overview of our commercial charges from 1 April 2011 and includes commonly asked questions and answers.

An explanation of commercial charges from 2012 - 2013.

This leaflet aims to give you an accurate overview of our charges and includes commonly asked questions with answers.

More information for our Wessex Water only customers.

This leaflet aims to give you an accurate overview of our charges and includes commonly asked questions with answers.

More information for joint customers (WW and Bristol Water).

A guide to the different Wessex Water charge schemes.

Charges scheme 2012-13.

Cistern guide for our save a flush device.

Take a lakeside walk, enjoy a fascinating range of habitats and wildlife and fish for rainbow and brown trout. (546kb)

Climate change adaptation report

A guide to billing enquiries and the procedure for raising complaints. (180kb)

www.wessexwater.co.uk Debt recovery code of practice

Wessex Water code of practice for leakage for domestic customers. (421kb)

Outlines the process of how to make an operational enquiry or complaint to Wessex Water. (312kb)

Wessex Water code of practice for the exercise of pipelaying powers on private land. (475kb)

This leaflet explains our sewer system, drainage responsibility and how we deal with sewage.

This leaflet explains our water sources, the treatment process and how we supply water to our customers.

Sets out good practice with regard to our powers and duties when we lay or carry out work on pipes in private land, or do work to prevent contamination of the water in our waterworks.

The majority of the UK’s sewerage systems are made up of combined sewers.

Under Condition R of its Licence Wessex Water is required to have a Compliance Code governing its dealings with Licensed Water Suppliers (LWS). 

This report provides an introduction to the Conservation, Access and Recreation activities undertaken by Wessex Water during 2007- 8, the facilities we offer and our plans for the future enhancement of these. (2MB)

 

An application form for customers with additional needs to apply for extra care and services. (28kb) 

A guide to how customers with additional needs can get extra care and services. (544kb)

Our investment in Weymouth, water towers, our environmental partnership work, Glastonbury Festival,  hidden gems in our region and much more.

Some of the prettiest gardens on our doorstep, an interview with the Kennet and Avon Canal Trust, sand sculptures, cheese making and more.

Measured customer Direct Debit application form, the easy way to pay.  

Paying by Direct Debit is one of the easiest and most convenient ways to pay your bill.

Unmeasured customer Direct Debit application form, the easy way to pay. 

A guide to the correct disposal of vegetable oils, warm fats and other kitchen waste. (560kb)

If you’re not sure who is at your door, don’t open it!

Wessex Water's draft business plan 2008. (1.4MB)

A table of figures relating to the draft business plan. (29kb)

A summary of Wessex Water's draft business plan 2008. (66kb)

Draft drought plan consultation statement of response

This document sets out our strategic and operational response to extended periods of dry weather.

Our draft water resource management plan strategic environmental assessment. An environmental report for consultation May 2008. (3MB)

Our draft water resource management plan for strategic environmental assessment. A non-technical summary of the environmental report for consultation May 2008. (251kb)

Tables relating to the draft water resources management plan. (79kb)

Tables relating to the draft water resources plan. (82kb)

Tables relating to the draft water resources management plan. (79kb)

Tables relating to the draft water resources management plan. (79kb)

Tables relating to the draft water resources management plan. (72kb)

Tables relating to the draft water resources management plan. (77kb)

Tables relating to the draft water resources management plan. (72kb)

Tables relating to the draft water resources management plan. (72kb)

We are carrying out a number of environmental investigations throughout the region.

Environmental investigations 2010-2015 - supply

We are undertaking a variety of waste investigations during AMP5.

Wessex Water's final business plan for the period 2005-2010. (1.1MB) 

A series of tables relating to Wessex Water's final business plan 2005-2010. (577kb)

A summary of Wessex Water's final business plan for the period 2005-2010. (93kb)

Our final business plan setting out our proposed investment programme for 2010 to 2015 has been submitted to Ofwat.

A summary overview of our final business plan setting out our proposed investment programme for 2010 to 2015 as submitted to Ofwat.

A guide to fishing and recreation within the Wessex Water region. (1.6MB)

A flyer promoting the Wessex Water frost campaign. (172kb)

Help with your bill - application for our joint customers.

An application form for the 'back on track' scheme that helps people having difficulties paying their bill. (1.9MB)

A guide to help those with financial difficulties pay their bills.

A guide to help those with financial difficulties pay their bills. (333kb)

Household charges 2012-13.

A leaflet describing our £26m project on the Somerset coast.

A report detailing our innovative approaches to business.

Interim results accounts 2008 

This leaflet explains why some tap water contains lead and what you should do if you have lead pipes in your home (223kb).

 

A guide to Wessex Water's leakage policy for its commercial customers. (66kb)

Wessex Water's low flow river flow investigations phase 2 summary report. (930kb)

Wessex Water's low flow river investigations phase 3A consultation report. (764KB)

A leaflet giving summaries of each of Wessex Water's low flows investigations. (254kb)

The geomorphological assessment of the River Bourne as part of Wessex Water's low flow investigations. (3.2MB)

A summary of Wessex Water's investigation into low river flows 2008. (4.4MB)

A leaflet explaining Wessex Water's low flow investigations. (201kb)

All the information you need about your new meter and how you will be charged.

Information about your meter, your bill and how you can save water.

Explains our meter option in detail and helps you to work out what your metered bill might be based on your likely water use.

A useful chart for customers to take frequent water meter readings, which can help check for leaks and monitor water use. (43kb)

This booklet helps you understand why your household may be using more water than you expected. 168kb

A leaflet about Wessex Water's monitoring plan 2005-10. (1.2MB)

A series of tables relating to Wessex Water's 2005-2010 monitoring plan. (201kb) 

Ofwat guidance on compliance codes. 

Operation Clean and Clear leaflet

Operation Streamclean was established in the Wessex Water region to help reduce the pollution to local streams.

A guide to our award winning operations centre at Claverton Down in Bath. (787kb)

Our wildlife partnerships with local organisations from 2006-2009.

This documents our suggestions for reforms to protect low income customers.

Climate change and resilience documents where we stand regarding the risks of climate change and how to deal with it within the water industry.

We believe customers should have a say in how their water company is performing.

The water industry is a big user of energy – what are the alternatives to the high tech automated processes that use so much? See our views on energy and carbon management.

We believe reform must come to the ownership and operation of drainage assets throughout the UK. 

 To find out what we think about regulators, environmental risk and competing forces, see our Sustainable water regulation document.

Leaflet explaining the transfer of private sewers to water and sewerage companies.

There are various regulators and watchdogs that monitor the way water is supplied and sewerage services are provided in England andWales. 

A guide outlining ways in which customers can save water. (108kb)

A leaflet explaining Wessex Water's development plan for an integrated grid. (1.1MB)

A guide on what to do if your home or property is flooded with sewage. (408kb)

A guide to testing soil for contamination. (91kb)

Specific proposals for reform documents our 21 actions to help deliver better outcomes in the water industry, 

Wessex Water's stakeholder report 2007. (605kb)

Standpipe hire agreement.

Response to representations received on draft water resources management plan. 

A report on how Wessex Water intends to continue being a sustainable company. (1.3MB)

A report on how Wessex Water intends to continue being a sustainable company 2009. (458k)

A report on how Wessex Water intends to continue being a sustainable company 2010. (458k)

The 15th edition of Striking the balance, our annual corporate responsibility and sustainability report.

A guide for customers to see if they qualify for a surface water drainage allowance.

An 'at a glance' version of the full Striking the Balance report for 2007. (2.3MB)

As well as providing an at a glance picture of our performance towards becoming a truly sustainable water company, this document also presents comparisons with national water industry figures where available. 

Sustainability indicators 2009Welcome to the sixth edition of our sustainability indicators booklet. Now an integral part ofWessex Waters reporting, these indicators provide an at a glance view of our performance towards becoming a truly sustainable water company. This approach reflects our focus on integrating sustain

These indicators provide an at a glance view of our performance towards becoming a truly sustainable water company.

The eighth edition of our sustainability indicators booklet which provides an at a glance view of our performance over the last five years.

Our sustainability vision 2006

Walk, picnic, and watch birds, or fish for trout from bank or boat. (487kb)

The facts about the taste and odour of your water supply. (115kb)  

Our water supply grid involves a series of schemes that will help us meet future demand for water without the need to develop new resources.

Interim findings from our trial of alternative charging structures and smart metering.

We issue trade effluent bills to companies who are consented to discharge trade effluent.

We are in a time of fundamental review, with possibly the biggest changes since privatisation lying before us and reform is on the agenda of companies, customers, regulators and government alike. Water - delivering our vision sets out our perspective on these issues and is intended as a positive contribution to the debate

We believe some new approaches are needed if we are to respond successfully to the challenges we face nationally and globally.

A condensed version of our strategic direction statement for businesses. (453kb)

A condensed version of our strategic direction statement for customers. (576kb)

Step by step instructions into conducting an experiment on how the water cycle works. (41kb)

Step by step instructions into creating a water diver. (34kb)

 

A report on Wessex Water's water quality 2007. (302kb)

This water resources management plan sets out how we will to continue to deliver water to our customers over the next 25 years in a way that is truly sustainable.

Gardening hints and tips on how to keep your garden looking beautiful and save water too. (1.3MB)

This document sets out the general terms and procedures for granting water supply licensees access to the Wessex Water supply network to supply eligible customers in accordance with the Water Industry Act 1991 (968kb).

This document sets out the indicative access prices for access to Wessex Water’s supply networks in accordance with the water supply licensing provisions of the Water Industry Act 1991 (52kb).

The full version of our strategic direction statement covering the next 25 years. (1.4MB)

It is easy to save water around your home and garden with our top tips.

A guide and application form offering assistance for vulnerable customers (formally Social tariff). (169kb)

An overview of Wessex Water our services and the region we supply with water and/or sewerage services.

 

This leaflet provides a brief introduction to some of our environmental work.

A guide outlining Wessex Water's promise of services to business customers. (345kb)

A guide outlining Wessex Water's promise of services to domestic customers. (282kb)

A guide listing the additional services provided by Wessex Water to all customers. (260kb) 

A leaflet and application form to apply for a grant for environmental projects.

Includes a definition of terms, contract schedules and supply obligations (261kb).