Publications
The following are a list of our currently available publications. They are all published in PDF format for portability, you will require Adobe's Acrobat Reader to open these files, if you do not have it installed Acrobat can be downloaded for free by clicking here (this link will open the Adobe web site in a new window).
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About your bill - joint customers - 2010-11 
A guide for Bristol Water (and WW sewerage customers) to help understand their bills. (379kb)
- About your bill - Wessex Water only customers - 2010-11
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A guide for Wessex Water customers to help understand their bills. (328kb)
- Affordability - how can we help
A guide to how Wessex Water can help customers having difficulty paying their bills. (188kb)
- Affordability - how can we help - joint customers
A guide to how Wessex Water can help customers having difficulty paying their bills. (208kb)
- Annual results 2009 - figures
Unaudited results figures for the year to 31 March 2009.
- Annual results 2010 - figures
Unaudited results figures for the year to 31 March 2009.
- Annual review 2008
The annual review of Wessex Water's business in 2008. (3.8MB)
- Annual review 2008 - results and figures
Announcement of the company's unaudited results for the year to 31 March 2008. (120kb)
- Annual review 2008 - summary of financial and service performance
A summary of Wessex Water's financial and service performance during 2008. (59kb)
- Annual Review 2009
The annual review of Wessex Water's business in 2009. (964k)
- Annual review 2010
This year Wessex Water has not only achieved the highest levels of quality, compliance and customer service, but also been recognised as the best water and sewerage company in England and Wales.
- Application form for surface water drainage allowance
An application form to apply for an allowance for service water drainage. (39KB)
- ARUP River Wylye geomorphological assessment
A report on the 2006 geomorphical assessment of the river Wyle as part of Wessex Water's low flow investigations. (2.7MB)
- Avonmouth wind power project
A leaflet outlining the proposed wind power project at Bristol sewage treatment works. (144kb)
- Biodiversity action plan
Wessex Water's plan for becoming a truly sustainable water company. (271kb)
- Biodiversity action plan - summary phase 2
A summary of phase 2 of the Wessex Water's plan for becoming a sustainable water company. (440kb)
- Boil tap water before use notice
A public notice advising customers to boil tap water before use. (245kb)
- Carbon management strategy
An overview of Wessex Water's carbon management strategy. (20kb)
- Charges explained - commercial 2010-11
A guide to bill charges for Wessex Water's commercial customers. (287kb)
- Charges explained - domestic 2010-11
A guide to bill charges 2009/10 for Wessex Water's domestic customers. (265kb)
- Charges explained - domestic joint customers 2010-11
A guide to bill charges for Wessex Water and Bristol Water customers. (187kb)
- Charges scheme 2010-11
A guide to the different Wessex Water charge schemes. (376k)
- Clatworthy reservoir
Take a lakeside walk, enjoy a fascinating range of habitats and wildlife and fish for rainbow and brown trout. (546kb)
- Code of practice - billing enquires complaints
A guide to billing enquiries and the procedure for raising complaints. (180kb)
- Code of practice - domestic leakage
Wessex Water code of practice for leakage for domestic customers. (421kb)
- Code of practice - operational enquiries and complaints
Outlines the process of how to make an operational enquiry or complaint to Wessex Water. (312kb)
- Code of practice - pipelaying
Wessex Water code of practice for the exercise of pipelaying powers on private land. (475kb)
- Code of practice for the exercise of pipelaying powers on private land
Sets out good practice with regard to our powers and duties when we lay or carry out work on pipes in private land, or do work to prevent contamination of the water in our waterworks.
- Compliance code under condition R
Under Condition R of its Licence Wessex Water is required to have a Compliance Code governing its dealings with Licensed Water Suppliers (LWS).
- Conservation Access Recreation Report
This report provides an introduction to the Conservation, Access and Recreation activities undertaken by Wessex Water during 2007- 8, the facilities we offer and our plans for the future enhancement of these. (2MB)
- Customer care plus
A guide to how customers with additional needs can get extra care and services. (544kb)
- Customer care plus application form
An application form for customers with additional needs to apply for extra care and services. (28kb)
- Customer magazine spring 2010
The spring 2010 edition of the Wessex Water customer magazine. (2.5mb)
- Direct Debit measured application form
Measured customer Direct Debit application form, the easy way to pay.
- Direct Debit payments explained
Paying by Direct Debit is one of the easiest and most convenient ways to pay your bill (101kb).
- Direct Debit unmeasured application form
Unmeasured customer Direct Debit application form, the easy way to pay.
- Disposing of kitchen waste
A guide to the correct disposal of vegetable oils, warm fats and other kitchen waste. (560kb)
- Draft business plan 2008
Wessex Water's draft business plan 2008. (1.4MB)
- Draft business plan 2008 - tables
A table of figures relating to the draft business plan. (29kb)
- Draft business plan 2008 summary
A summary of Wessex Water's draft business plan 2008. (66kb)
- Draft water resource management plan - SEA report
Our draft water resource management plan strategic environmental assessment. An environmental report for consultation May 2008. (3MB)
- Draft water resource management plan - SEA summary
Our draft water resource management plan for strategic environmental assessment. A non-technical summary of the environmental report for consultation May 2008. (251kb)
- Drought plan - technical report
A technical report of Wessex Water's drought plan. (9.8MB)
- DWRMP Tables Dry Year East
Tables relating to the draft water resources management plan. (79kb)
- DWRMP Tables Dry Year North
Tables relating to the draft water resources plan. (82kb)
- DWRMP Tables Dry Year South
Tables relating to the draft water resources management plan. (79kb)
- DWRMP Tables Dry Year West
Tables relating to the draft water resources management plan. (79kb)
- DWRMP Tables Peak Week East
Tables relating to the draft water resources management plan. (72kb)
- DWRMP Tables Peak Week North
Tables relating to the draft water resources management plan. (77kb)
- DWRMP Tables Peak Week South
Tables relating to the draft water resources management plan. (72kb)
- DWRMP Tables Peak Week West
Tables relating to the draft water resources management plan. (72kb)
- Final business plan 2005 - 2010
Wessex Water's final business plan for the period 2005-2010. (1.1MB)
- Final business plan 2005 - 2010 public tables
A series of tables relating to Wessex Water's final business plan 2005-2010. (577kb)
- Final business plan 2005 - 2010 summary
A summary of Wessex Water's final business plan for the period 2005-2010. (93kb)
- Final business plan 2010-15
Our final business plan setting out our proposed investment programme for 2010 to 2015 has been submitted to Ofwat.
- Final business plan overview 2010-15
A summary overview of our final business plan setting out our proposed investment programme for 2010 to 2015 as submitted to Ofwat.
- Fishing and recreation
A guide to fishing and recreation within the Wessex Water region. (1.6MB)
- Frost flyer
A flyer promoting the Wessex Water 'Frost' campaign. (232kb)
- Help with your bill - application
An application form for the 'back on track' scheme that helps people having difficulties paying their bill. (1.9MB)
- Help with your bill - guide
A guide to help those with financial difficulties pay their bills. (333kb)
- Infrastructure charges
Infrastructure charges are made for first time domestic connections to our water and/or sewerage system.
- Interim results accounts 2008
Interim results accounts 2008
- Lead in water - the facts
This leaflet explains why some tap water contains lead and what you should do if you have lead pipes in your home (223kb).
- Leakage policy - commercial customers
A guide to Wessex Water's leakage policy for its commercial customers. (66kb)
- Low flow - Phase 2 Investigations Summary report
Wessex Water's low flow river flow investigations phase 2 summary report. (930kb)
- Low flow - Phase 3A Solutions consultation report
Wessex Water's low flow river investigations phase 3A consultation report. (764KB)
- Low flow investigations - appendix A May 2008
A leaflet giving summaries of each of Wessex Water's low flows investigations. (254kb)
- Low flow investigations - River Bourne assessment
The geomorphological assessment of the River Bourne as part of Wessex Water's low flow investigations. (3.2MB)
- Low flow leaflet - May 2008
A leaflet explaining Wessex Water's low flow investigations. (201kb)
- Meter - now you have meter 2010-11
A guide for customers who have a new meter. (330kb)
- Meter guide 2010-11
Information about your meter, your bill and how you can save water. (279kb)
- Meter option application 2010-11
A customer guide and application form for the installation of a water meter. (210kb)
- Meter reading record card
A useful chart for customers to take frequent water meter readings, which can help check for leaks and monitor water use. (43kb)
- Metered customers - understanding your water usage
This booklet helps you understand why your household may be using more water than you expected. 168kb
- Monitoring plan 2005-10
A leaflet about Wessex Water's monitoring plan 2005-10. (1.2MB)
- Monitoring plan 2005-10 summary tables
A series of tables relating to Wessex Water's 2005-2010 monitoring plan. (201kb)
- Ofwat guidance on compliance codes
Ofwat guidance on compliance codes.
- Operations centre
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A guide to our award winning operations centre at Claverton Down in Bath. (787kb)
- Organic Waste - account form
An Organic Waste form for companies to set up an account with Wessex Water. (77kb)
- Organic Waste - book - cancel fax
An Organic Waste form for companies to either book or cancel a transaction. (52kb)
- Organic Waste - customer waste treatment enquiry
An Organic Waste form for customers to fill in regarding waste treatment. (77kb)
- Organic Waste - liability insurance certificate
A certificate of employers' liability insurance (77kb)
- Organic Waste - process prior to delivery
A chart that explains the various processes before delivery of Organic Waste. (41kb)
- Organic Waste - understanding transaction report
Explains an Organic Waste transaction report including weights and volumes. (22kb)
- Organic Waste - vehicle ID tag order
An Organic Waste form for ordering a vehicle ID tag. (66kb)
- Private drain clearance
Booklet detailing our private drain clearance service. (228kb)
- Saving water guide
A guide outlining ways in which customers can save water. (108kb)
- Securing water supplies
A leaflet explaining Wessex Water's development plan for an integrated grid. (1.1MB)
- Sewage flooding guide
A guide on what to do if your home or property is flooded with sewage. (408kb)
- Soil survey guidance information booklet
A guide to testing soil for contamination. (91kb)
- Stakeholder report 2007
Wessex Water's stakeholder report 2007. (605kb)
- Statement of response DWRMP
Response to representations received on draft water resources management plan.
- Striking the balance 2008
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A report on how Wessex Water intends to continue being a sustainable company. (1.3MB)
- Striking the balance 2009
A report on how Wessex Water intends to continue being a sustainable company 2009. (458k)
- Surface water drainage 2009-10
A guide for customers to see if they qualify for a surface water drainage allowance. (77kb)
- Sustainability indicators 2007
An 'at a glance' version of the full Striking the Balance report for 2007. (2.3MB)
- Sustainability indicators 2008
As well as providing an at a glance picture of our performance towards becoming a truly sustainable water company, this document also presents comparisons with national water industry figures where available.
- Sustainability indicators 2009
Sustainability indicators 2009Welcome to the sixth edition of our sustainability indicators booklet. Now an integral part ofWessex Waters reporting, these indicators provide an at a glance view of our performance towards becoming a truly sustainable water company. This approach reflects our focus on integrating sustain
- Sutton Bingham reservoir
Walk, picnic, and watch birds, or fish for trout from bank or boat. (487kb)
- Taste and odour facts
The facts about the taste and odour of your water supply. (115kb)
- Trade effluent charges 2009-10
Our trade effluent charges 2009/10 for companies who are consented to discharge trade effluent. (79kb)
- Trade effluent charges 2010-11
Our trade effluent charges for companies who are consented to discharge trade effluent. (98kb)
- Water - the way ahead (business)
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A condensed version of our strategic direction statement for businesses. (453kb)
- Water - the way ahead (domestic)
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A condensed version of our strategic direction statement for customers. (576kb)
- Water cycle experiment instructions
Step by step instructions into conducting an experiment on how the water cycle works. (41kb)
- Water diver experiment instructions
Step by step instructions into creating a water diver. (34kb)
- Water quality report 2007
A report on Wessex Water's water quality 2007. (302kb)
- Water resource management plan additional information
This document presents Defra’s letter of 3 August 2009 and provides further information and explanations. Wessex Water, at their request, met with the Environment Agency to clarify the technical background relating to the further information requested. The Environment Agency confirmed that they found the meeting informative and the work being undertaken by the company indicated a full appreciation of the further information needed.
- Water resources management plan
Wessex Water's draft water resources management plan sets out how we propose to continue to deliver water to our customers over the next 25 years in a way that is truly sustainable. (1.1MB)
- Water resources management plan - June 2010
This water resources management plan sets out how we will to continue to deliver water to our customers over the next 25 years in a way that is truly sustainable.
- Water saving garden
Gardening hints and tips on how to keep your garden looking beautiful and save water too. (1.3MB)
- Water supply licensing access code
This document sets out the general terms and procedures for granting water supply licensees access to the Wessex Water supply network to supply eligible customers in accordance with the Water Industry Act 1991 (968kb).
- Water supply licensing indicative access prices 2009-10
This document sets out the indicative access prices for access to Wessex Water’s supply networks in accordance with the water supply licensing provisions of the Water Industry Act 1991 (52kb).
- Water the way ahead 2010 - 2035
The full version of our strategic direction statement covering the next 25 years. (1.4MB)
- Watersave - Saving water and energy
It is easy to save water around your home and garden with our top tips.
- WaterSure
A guide and application form offering assistance for vulnerable customers (formally Social tariff). (169kb)
- Welcome to Wessex Water
An overview of Wessex Water our services and the region we supply with water and/or sewerage services. (232kb)
- Wessex Water and the environment
This leaflet provides a brief introduction to some of our environmental work.
- Wessex Water business promise
A guide outlining Wessex Water's promise of services to business customers. (345kb)
- Wessex Water domestic promise
A guide outlining Wessex Water's promise of services to domestic customers. (282kb)
- Wessex Water Ltd Drought Plan 2008
Sets out how we would prepare for a drought and how we would manage water resources in the event of one occurring.
- Wessex Water partnership
A guide listing the additional services provided by Wessex Water to all customers. (260kb)
- Wessex Watermark leaflet
A leaflet and application form to apply for a grant for environmental projects. (177kb)
- Wholesale supply of water master agreement
Includes a definition of terms, contract schedules and supply obligations (261kb).