Business customers

Here you will find our advice for businesses, charities and public sector organisations.

What's going on in your area?

Enter your postcode to see if there are any reported incidents or planned work in your area that could impact your business activities.

What is the retail water market?

Since 2017, business customers have been able to choose their water and sewerage retailer to encourage competition and better services.

Advice for businesses

Emergencies

If you experience an issue with our water supply or sewerage services, please follow our guidance.

Plumbing and pipes

Learn about plumbing responsibility, what to do if you plan on making changes and how to apply for a temporary supply.

Trade effluent

If your business discharges non-household sewage (trade effluent) into the public sewer, you will need to obtain consent from us.

Leakage advice

Find out who is responsible for fixing leaks and how to apply for a leak allowance.