Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

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  • Problems paying

    If you, or someone you know, is feeling the pinch with household costs and genuinely struggling to pay, there are ways we can provide support.

    We've helped more than 30,000 customers struggling to afford their bills or repaying their debt and more than 25,000 customers are now benefiting from lower bills.

    You can contact us knowing that you are not alone.

    Take a look at this video before selecting the link below which matches your financial situation.


    I want to:

    Save money - switch to a meter

    Save money and water - get a free water saving pack

    Pay my bill directly from my benefits

    Get short term help

    Struggling to pay - lower my bill

    Pay off my debts and get back on track

    Get independent financial advice

    If you are worried about your finances, the 60-second online debit check from debt charity StepChange will be able to tell you if you need debt advice.

    If you have particular requirements due to your age, ill health, a disability, mental illness or additional needs, Priority Services (formerly Customer Care Plus) offers further non-financial assistance.

    Partner Hub

    If you represent or work for an independent charity or body that provides advice and support to our customers, who may struggle to pay their bills, then we want to work with you.

    We want to work with you to support customers throughout our region, particularly those who are having difficulty affording their water bills or who have additional needs that we should be aware of in our day to day services.

    Our Partner Hub provides you lots of information about the support we offer and gives you access to resources to help you raise awareness and apply for support on behalf of our clients.

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