Our charges

Our charges are set annually according to price limits agreed with Ofwat, the industry regulator, every five years.

Charges for 2024-25

To help you plan ahead, our charges are increasing from 1 April 2024. Inflation remains high and we are investing more than ever in our services. This means a combined water and sewerage bill for a two-person household with a water meter, may increase by around £5 per month. A typical household bill for those not on a meter may increase by around £8 per month. Price rises are always unwelcome so we can help with your water bill if you are struggling to pay. Find out more about the bill increase and what this could mean for you.

In addition, we offer advice on how to save water and money. If you’re not on a meter, find out how much you could save by using our estimated water bill calculator.

Some customers in our region who receive water or sewerage services from other providers may see different bill increases.

Our prices from 1 April 2024

Metered charges

Water supply

Meter size	Standing charge per annum	Volumetric charge per cubic metre
Less than 25mm	£28	£2.5802

Meter size

Standing charge per annum

Volumetric charge per cubic metre

Less than 25mm

£28

£2.5802

Sewerage charges

Full standing charge per annum	Abated standing charge* per annum	Volumetric charge per cubic metre
£65	£39	£2.1392

Full standing charge per annum

Abated standing charge* per annum

Volumetric charge per cubic metre

£65

£39

£2.1392

WaterSure

	Water supply	Wastewater
Charge per annum	£250	£242

Charge per annum

£250

£242

Unmetered charges

	Water supply	Wastewater
Standing charge per annum	£8	£8
Poundage charge per £ of rateable value (RV) of the property	-	-
Full	£2.4906	£2.0803
Abated The abated standing charge is payable where no part of the property is connected for rainwater drainage.	-	£1.9225
Thames Water area No standing charge will be made in the Thames Water area.	-	£2.1109
Garden sprinklers and similar unattended devices per annum We require sprinkler users to be metered where possible.	£138	-

Our prices from 1 April 2023

Metered charges

Water supply

Meter size	Standing charge per annum	Volumetric charge per cubic metre
Less than 25mm	£27	£2.2667

Meter size

Standing charge per annum

Volumetric charge per cubic metre

Less than 25mm

£27

£2.2667

Sewerage charges

Full standing charge per annum	Abated standing charge* per annum	Volumetric charge per cubic metre
£63	£38	£1.8301

Full standing charge per annum

Abated standing charge* per annum

Volumetric charge per cubic metre

£63

£38

£1.8301

WaterSure Plus

	Water supply	Wastewater
Charge per annum	£233	£225

Charge per annum

£233

£225

Unmetered charges

	Water supply	Wastewater
Standing charge per annum	£8	£8
Poundage charge per £ of rateable value (RV) of the property	-	-
Full	£2.1937	£1.7911
Abated The abated standing charge is payable where no part of the property is connected for rainwater drainage.	-	£1.6414
Thames Water area No standing charge will be made in the Thames Water area.	-	£1.8376
Garden sprinklers and similar unattended devices per annum We require sprinkler users to be metered where possible.	£132	-