Bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm.

customer.services@wessexwater.co.uk
More contacts

Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

operational.enquiries@wessexwater.co.uk
More contacts

Feedback

0345 600 4 600

Customer feedback

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  • Paying your bill

    Pay online

    It's easy to pay your bill and manage your water services account online if you sign up to eBilling – you can also go paperless and view your bills.

    Sign up/sign in to eBilling

    You can make a debit or credit card payment without registering for eBilling. All you need is your 13 digit payment reference number from your bill and your payment card details.

    Pay by debit/credit card

    Direct Debit

    The easiest way to pay your bill is by Direct Debit.

    Unmetered customers can pay annually, twice yearly or in 10 monthly payments.

    Metered customers can pay monthly on a budget plan or on receipt of the bill. There is no charge or discount.

    Wessex Water bill

  • Other ways to pay

    We also offer the following options free of charge:

    • bank : pay at your bank with cash or cheque*. Normally no fee is payable at your own bank
    • telephone/internet/mobile banking : quote sort code 40-02-50 and account number 61229737
    • PayPoint : take your bill and payment in cash to your nearest  PayPoint  outlet 
    • post office : fill in the payment slip and take it with your bill and payment in cash
    • credit or debit card : pay by credit or debit card on our automated line 0345 600 1 019
    • by post : write your customer number on the back of your cheque and post it with the payment slip to:  BWBSL, 1 Clevedon Walk, Nailsea, Bristol BS48 1WA . Cheques should be made payable to BWBSL. Do not send cash or post dated cheques*.

    * Cheque payments are only accepted where the cheque is issued by a UK bank or building society recognised by the Financial Conduct Authority.

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