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Moving home
Are you a new customer, moving home or closing your account?
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Report a problem
If you have spotted a problem, please let us know.
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Pay your bill
Pay your bill in a way that suits you.
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Online billing
Register or sign in to your online account.
What's going on in your area?
Get the latest information about reported incidents and work taking place near you.
Help paying your bills
We've helped more than 49,000 customers who were struggling to afford their bills or repay their debt. View our full range of support available.
Need extra support?
If you or anyone you know needs extra support due to age, ill health or disability, sign up to Priority Services for free so we can help.
Your water supply
If we need to turn your water supply off to carry out work we will let you know by your preferred contact method.
Your bill and other information
If you need extra support in the way we communicate with you we can send your bills or service information to a carer, family member or friend.
Reading your meter
We can help if you have trouble reading your meter. We usually take two meter readings a year to calculate your bills.
Visiting your home
You can set up a password and we’ll use it every time we visit you to help prevent identity fraud.
Visit and learn
Explore our sites and learn more about our education service and funding opportunities.
