Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

Make an enquiry
More contacts

Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

Make an enquiry
More contacts
Contact us

  • Engaging with you

    We want to engage with you and have a clear plan

     August 2017   September 2017 

    New connections page goes live showing our customer engagement plan


    Supportive social media and email campaign

    Bilateral meetings with customers to ensure our proposed strategy is co-created and meets customer needs alongside web-based engagement

    Updates to our new connections page to set out our strategy and the results of our customer engagement


    Social media and email campaign

    Market testing of our online/phone estimating tool to ensure it is customer-focused and useful 

     October 2017  November 2017

    Focus on the contents of our new charging arrangements document - what information is relevant to customers? What is the best way to present this?

    Continuous engagement with customers on the estimating tool

     December 2017  January 2018 
    Online consultation - closes 31 December Continuous engagement with customers 
     February 2018  March 2018
    Publication of charges (1 February) Engagement with customers to help them understand our new charges and estimating tool
     April 2018  May 2018
    New scheme goes live (1 April) Engagement with customers in live scenarios
     June 2018  July 2018
    Engagement with customers in live scenarios First review of new charging arrangements

Share with:
Ask a question
Popular questions
    Close this message