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Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

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Water supply and sewerage

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Monday to Friday, 8am to 6pm (emergencies only at other times)

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  • First time sewerage

    If you live in an area which lacks public mains drainage, you can ask us to consider providing a new sewerage system.

    Applications are accepted from parish and district councils or groups of householders and are often a result of the Environment Agency identifying pollution problems.

    We will investigate if a scheme is viable and will carry out an economic assessment to compare private options to public solutions. If it is viable, we will confirm when it could proceed.

    If a scheme is not viable, we can advise on alternative options.

    Before making an application, please have an initial discussion with our regional engineers who deal with first time sewerage enquiries.


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