Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).

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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

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  • Water mains

    You can requisition us to design and lay a new water main to serve your development.

    We will check local network capacity to ensure the system fits into your layout.

    You will need to give us soils information so we can check if the site is classed as contaminated - this may affect the choice of pipes and fittings.

    Every new water main is pressure tested, sterilised and sampled to make sure it meets our standards before it is put into service.

    We also work closely with the fire brigade to ensure there are enough fire hydrants installed on every new housing development to meet its requirements.

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