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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)

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  • Information assurance

    Our board is committed to providing all our customers and stakeholders with transparent, easy to understand, complete and accurate information that meets their needs, so they can judge and compare our service performance and how we are protecting the environment.

    Each year we review the strengths and weaknesses of the information we provide and how it is assured.

    Our information risks, strengths and weaknesses statement gives the results of this review, together with a progress update on improvements we have committed to make in our Assurance Plan published in May 2018.

    We welcome any further comments and suggestions directly from customers and stakeholder groups at any time throughout the year, by email to or in writing to Phil Wickens, Director of Regulation & Reform, Wessex Water, Claverton Down, Bath BA2 7WW.

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