Household bills and accounts

0345 600 3 600

Monday to Friday, 8am to 6pm (for non-household billing enquiries, please contact your retailer).
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Water supply and sewerage

0345 600 4 600

Monday to Friday, 8am to 6pm (emergencies only at other times)
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    Our Ask a question feature can answer hundreds of frequently asked questions on areas from bills and accounts to water meters.

    If Ask a question can't answer your query, we'll find the right answer and add it for future use.

    You can also instant message one of our team using our live chat feature - they can help you with billing or operational matters. 

    This service is available Monday to Friday, 8am to 8pm and Saturday mornings.

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