Closing Date
Entire Wessex Water region
Starting Salary
21,000 to 25,000 GBP per annum, subject to experience, plus monthly bonus after probation
40 hours per week, pension scheme up to 20% combined contribution, 25 days annual leave, rising to a maximum of 28 days with 5 years’ service

Domestic Engagement Officer

Do you enjoy working outdoors? Are you looking for a role where you can actively educate local communities which will help improve the environment? If so, and you have excellent influencing skills, we have a great opportunity for you in our Sewerage team as a Domestic Engagement Officer!

This role will see you working and travelling across the picturesque Wessex Water region which covers Bristol, Bath, Trowbridge, Warminster, Taunton, Bridgwater and everything in between. You will be provided with a company vehicle or a car allowance.

The role

Wessex Water is one of the top performing water and sewerage companies in the UK, serving 2.8 million customers across the southwest of England.

As you can imagine with this high volume of users and flow running each day there ends up with a significant amount of debris that shouldn’t be flushed or washed away. This ends up within the sewer network and can cause serious damage to our assets and the environment.

As the Domestic Engagement Officer, you will work closely with the wider Sewerage team to understand different ‘hotspots’ within the region which are known for poor disposal. Your role is to work directly with customers in these areas, predominately in domestic dwellings, focusing on the education and awareness of what is and isn’t acceptable to dispose of into the sewer.

Through face-to-face engagement or communication campaigns you will actively engage with customers to understand their current level of awareness. If required, you will then adopt a positive educational approach to changing and influencing these behaviors, encouraging them to follow good practice in what is and is not acceptable to dispose of into the sewer. This in turn will lead to a reduction in the potential negative impacts to the environment and customers.

What do I need?

To be successful in this role you will have a safety-first approach holding the safety of yourself, colleagues, and members of the public at the forefront of all your activities. You will have excellent communication skills, both verbally and written, and will be able to efficiently manage your workload to time pressured targets.

In addition, we are looking for:

  • experience engaging and working with customers, including influencing customers through education and awareness to adopt a change in behaviours
  • IT skills, including Microsoft Office and experience producing and writing reports
  • previous experience using mapping systems such as FM explorer, Viewpoint, MyMaintenance, QlikView would be beneficial, however is not essential as full training will be provided
  • the ability to work in all weather conditions
  • experience developing and coordinating activities, materials and programmes of customer engagement with domestic customers, community groups, local authorities, and other external stakeholders.

Due to the nature of this role, it is essential you hold a valid UK driving licence. A vehicle or car allowance will be provided.

Benefits for you

  • Pension - up to 20% combined contribution
  • 25 days’ holiday rising to 28 with length of service
  • Opportunity to buy and sell up to five days’ holiday
  • Life assurance (four times your salary)
  • Flexible working
  • Cashback and discounts from over 1,200 retailers
  • Paid volunteering day
  • Enhanced maternity leave
  • Health and wellbeing programme
  • Support from mental health first aiders

What will you get from us?

Our people tell us Wessex Water is a great place to work, and they stay with us! We are proud of how we support development and career progression. We have a wealth of both financial and non-financial benefits to offer our people and are committed to ensuring we provide an environment that supports health, wellbeing and flexible working.

We continue to promote diversity and inclusion. With that in mind, we welcome all applicants.

We are delighted to have signed the Armed Forces covenant and are a Disability Confident Employer. Applicants who declare they have a disability or have previously served with the Armed Forces, and meet the minimum requirements for the job, will automatically be invited for an interview.

Please let us know if you require any additional support or adjustments to assist you in starting your journey with Wessex Water.

If you have what it takes to join this award-winning business and want to be part of our exciting journey and share in that success, then please get in contact with us to find out more.

Sound interesting? Please click APPLY to progress to the next step.

We do not accept CVs from recruitment agencies. We are an equal opportunities employer. You must be able to provide proof of your eligibility to work in the UK and proof of skills and qualifications gained. Appointment of successful applicant/s will also be subject to receiving suitable references and basic (or where job applicable) other criminal disclosure checks.

We respect and value everyone’s contribution. Wessex Water is an equal opportunities employer. We are committed to providing an environment that supports and encourages the many skills, interests, backgrounds and experiences that people from different social groups can bring. We strive to provide a workplace which is free from discrimination, harassment and bullying, and where everyone is treated with dignity and respect.

If you have a medical condition, disability or learning difficulty which could impact on your ability to apply or take part in the recruitment process, please email We are dedicated to treating all existing and prospective colleagues fairly and will do everything we can to support you during the application and selection process.