Who are we?
Employing 350 people in Nailsea, we look after the customer journey on behalf our parent companies Bristol Water and Wessex Water. This includes everything from meter reading, billing and customer services. We are well known for our quality, award winning customer service and have recently been ranked 19th in the Sunday Times Best 100 Companies.
We have exciting opportunities for enthusiastic, confident, and motivated administrators within our Processing Centre at Pelican Business Services.
You will be responsible for managing high volume administrative tasks and for ensuring customers receive a great experience when they contact us.
As we are handling customer data, accuracy and attention to detail when updating our customer billing system is key. It is important we provide first class responses to provide first point of contact resolution, including by supporting the dedicated phoneline to give expert support to our customers.
A personal drive for self-development is important and within this, we would look for someone who embraces our coaching culture. We are always open to identifying potential changes to improve efficiency or enhance the customer journey.
You will have proven experience in providing excellent customer service and are not afraid to pick up the phone and add that personal touch with our customers.
- Ability to multitask is essential, with high attention to detail in a high-volume environment; you are highly driven and self-motivated
- Ability to work independently and as part of a team, including sharing best practices
- A willingness to adapt and respond to change including making suggestions and process improvements
- Excellent communication skills, both written and verbal and well-developed IT skills, particularly Word and Excel
you will have the ability to problem solve and use your own initiative
Why work for us?
Pelican Business Services is truly a great place to work. We are passionate about our business and look after our people. We have won awards for 'Customer Centric Culture', 'Best Place to Work' and 'Employee Engagement' and we pride ourselves on the fact that both our customers and people are at the heart of everything we do.
In return for your expertise and enthusiasm you'll receive first class training and support - we have our own award winning, professional in-house learning and development team.
We also take your happiness and general wellbeing seriously and have an on-site health and wellbeing committee where you will have access to a range of different initiatives.
We're firm believers in recognising our people for a job well done, both formally through our employee recognition schemes and informally with our company wide social events - a great opportunity to celebrate our successes.
#TeamPelican welcomes a diverse range of people, talent, and ideas, and support the promotion of flexible working. Please let us know if you require any additional support or adjustments to assist you in starting your Pelican journey.
We pride ourselves on our ‘family friendly’ culture and support all our team members with a number of policies and initiatives to support this.
We do not accept CVs from recruitment agencies. We are an equal opportunities employer. You must be able to provide proof of your eligibility to work in the UK and proof of skills and qualifications gained. Appointment of successful applicant/s will also be subject to receiving suitable references and basic (or where job applicable) other criminal disclosure checks.
We respect and value everyone’s contribution. Wessex Water is an equal opportunities employer. We are committed to providing an environment that supports and encourages the many skills, interests, backgrounds and experiences that people from different social groups can bring. We strive to provide a workplace which is free from discrimination, harassment and bullying, and where everyone is treated with dignity and respect.
If you have a medical condition, disability or learning difficulty which could impact on your ability to apply or take part in the recruitment process, please email email@example.com. We are dedicated to treating all existing and prospective colleagues fairly and will do everything we can to support you during the application and selection process.