Our experts answer your commonly asked questions

Our experts answer your commonly asked questions

Staff members from across the business have answered FAQs about our services. 

Customers contact us for a number of reasons, from water pressure and leakage to water saving and environmental issues. 

With similar questions and concerns being frequently asked and raised, we have reached out to our experts to find out more. 

Education adviser Sue Goodland, leakage manger Jason Edwards and head of water resources Paul Saynor have helped us to answer your questions.

1. I hear there is going to be a hosepipe ban, is this true?

Sue Goodland: “Well it might be in other parts of the country but certainly not in Wessex Water’s patch. We haven’t had a hosepipe ban since 1976, that’s 44 years ago!”

2. You ask customers to save water but what about all the water you waste through leaks?

Jason Edwards: “We are ever reducing our leakage figures and investing in new technologies, in addition to looking at where we can improve. We are doing our part and we need each and every customer to do theirs.”

3. If saving water keeps more in the environment, what about all the water you abstract from rivers?

Paul Saynor: “We do abstract some water from rivers, but not a lot. We have been doing a lot of investigations over the last 20 to 30 years, and where those show we have had an impact on the environment, we have always done something about it.”

4. I need to water my lawn otherwise it will go brown!

Sue Goodland: “Well, yes, if you don’t water your lawn it will go brown, but think about it, do you need to waste all that water? It’s going to have an impact on the environment. Wait until the autumn, the rain will come and your lawn will be lovely and green again.”

5. It rained a lot in the winter, so how are you running out of water?

Paul Saynor: “So, I think the quick answer is – we are not running out of water. May was the warmest May on record, I think we only had about 5mm of rain in the Wessex Water region. It causes some issues when there is high demand. We had plenty of raw water, but it is about physically getting the water through the pipes quickly enough to customers.”

6. Maybe if my water pressure stayed normal, I would save more!

Jason Edwards: “There are a multitude of reasons for pressure fluctuation, some being network and burst main related, others being customers’ general usage. In the summer months, we notice a large increase in water demand due to extra usage. We monitor the pressure in the main network at all times and have a number of different pressure monitoring devices out in the system".

7. Water falls from the sky, why is it not free?

Sue Goodland: “It is free, it falls from the sky, but what we do is collect it from underground and reservoirs. We make sure we clean and purify it, so by the time it comes to your tap, it’s clean, healthy, safe and you don’t have to worry about it".

A lot of your questions relate to water usage, so with the weather getting warmer take a look at these 4 ways to enjoy your garden without wasting water.

Written by

Tom Thomson

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